Information and Referral Specialist

Salary

EXEMPT: $46,300 – $49,400 a year

Location and Schedule

This is a remote position. Normal NCFH operating hours are M-F, 8:30AM-4:30PM (CST). NCFH, Inc. is largely a remote working environment apart from specific positions that require a hybrid schedule and commute to our home office.

Potential hours for this position:

• If you live in ET or CT: 12:00 pm to 8:00 pm
• If you live in MT or PT between 10:00am to 6:00 pm
• Must be open to work evenings and one Saturday of the month

* Grant funded position expected to last through October 2025.

* Must be bilingual in English and Spanish.

Benefits

The National Center for Farmworker Health (NCFH, Inc.) offers employees a strong benefits package that includes low health insurance premiums, paid vacation and holidays, tuition and professional development education reimbursement, employee assistance program, 401(k) matching and more! This employee is eligible for benefits while in the role.

About NCFH, Inc.

The National Center for Farmworker Health (NCFH) is a private, not-for-profit corporation located in Buda, Texas dedicated to improving the health status of farmworker families. We provide information services, training and technical assistance, and a variety of products to community and migrant health centers nationwide, as well as organizations, universities, researchers, and individuals involved in farmworker health.

Our Mission: To improve the health and wellbeing of farmworker families.

Our Vision: All farmworker families will access quality healthcare.

We Value:

• Integrity and Respect - We demonstrate integrity and respect in our working relationships and communications to enhance organizational goals.
• Trust - We create an environment of trust to create a welcoming, safe space in which to work and grow.
• Unity - We are unified in what we say and how we say it, to build momentum and together achieve success.
• Personal Commitment and Accountability - We commit to taking personal accountability and ownership to foster healthy relationships.

NCFH, inc. is committed to the health and safety of our staff. We are taking COVID-19 precautions during in-office visits and events by following social distancing practices, mask wearing, and hand washing. NCFH, Inc. is a smoke-free and drug-free workplace.

Department: Call for Health

Job Type: Full time

FLSA Status: Exempt

Shift: Day, Evening, Some Saturdays Required

Travel Required: None

Summary

This position is responsible for conducting telephonic outreach to farmworkers and answering a national information and referral telephonic line, assisting farmworker families to engage in and access health care and preventive services.

Qualifications, Education and Licensing/Certification

Required:

• A general level of technical knowledge in community outreach and patient navigation with 1 to 2 years of higher education or a certification as a community health worker.
• Experience in community outreach, patient navigation, and knowledge of immigrant communities, Hispanic culture, and community resources is important. 
• High level of verbal communication skills. 
• Bilingual in English and Spanish.
• Experience in digital communications, such as Facebook, Instagram and WhatsApp, is required.

Preferred:

• Community Health Worker certification is preferred.

Essential Duties and Responsibilities

• Call for Health Program
  • Responds to callers, providing information or referrals to healthcare facilities as appropriate.
  • Provides general information on COVID screening and testing; provides referrals to testing sites; conducts follow-up as necessary or appropriate.
  • Provides general information on COVID vaccination; provides referrals to vaccination sites; conducts follow-up as necessary or appropriate.
  • Assists in interpreting between health care providers and patient, when needed
  • Assesses social and economic needs of callers; provides information and referrals for services as necessary or appropriate.
  • Screens applications to Call for Health (CFH) for financial assistance, coordinates assistance, and transfer of funds for eligible services.
  • Helps negotiate discounted services and/or payment plans on behalf of farmworkers.
  • Documents stories and representative experiences.
  • Documents and/or updates encounter information into Salesforce database.
  • Researches new healthcare and social service resources.
  • Participates in efforts to promote awareness of the Call for Health Program among potential users.
  • Participates in fundraising efforts and promotes fundraising campaigns.
  • Fosters and maintains relationships with CFH collaborators.
  • Assists with creating Spanish-language CFH social media content.
• USDA grant activities
  • Conducts telephone outreach to farmworkers to verify proof of agricultural employment, identification, and important data in Salesforce.
  • Conducts preliminary assessment of farmworker’s circumstances to determine the urgency of need to expedite the payment process.
  • Arranges interpretation services utilizing identified partners such as CIELO, Language Line, or Language Access Florida.
  • Conducts telephone outreach to farmworkers to provide information and education to healthcare services.
  • Provides timely follow up on pending cases.
  • Assesses and identifies farmworker needs and provides appropriate referral to services.
  • Documents and/or updates encounter information into Salesforce database.

Other

• Assist with administrative activities as appropriate.

Nature and Method of Work

Work is technical and administrative level, requiring knowledge of NCFH policies and practices. Duties are generally performed independently, with priorities and work plans developed by the employee's manager and monitored periodically. Communication with individuals in response to requests is extensive. The impact of the employee's work on the overall performance of NCFH is generally limited to individual contact; and most work is either self-corrected or checked by others.

Physical Ability and Work Environment

The employee is regularly required to perform work duties at an onsite office/designated home workspace for extended periods of time. The employee must have the ability to use a computer and other office tools with sufficient speed and accuracy. Work is performed in a remotely in an environment that is free of noise and distractions.

Leadership and Supervision

The employee receives general supervision from the Manager of Information and Referral Services. The employee does not provide direct supervision to other staff.

Must be a U.S. citizen or have authorization to work in the United States. Must be at least 18 years of age.

All qualified applicants receive consideration for employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons.

By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service and contributing to the success of the organization’s mission, its clients, and its employees. Failure to reveal any prior employer or to give false or misleading information on any part of this application for employment can result in disqualification for employment consideration, or, if hired, may be grounds for termination from NCFH, Inc. You understand that if hired, employment is for no definite time and may be terminated at any time without prior notice. Applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

* Grant funded position expected to last through October 2025.